Appliance Genie does not have an hourly rate, we will spend the time required for a successful repair, whether it takes 15 minutes or 2 hours your rate remains as quoted, Our labor cost are based on parts being replaced and or installed as well as level of skills required to complete your specific appliance repair services. Labor charges are provided after diagnosing your appliances.
All parts replaced and installed on your appliances are OEM, Our technicians never use after market parts. if we have to order a part to complete your repairs, every effort will be made to order for next day delivery, however, some manufacturers do charge a hefty shipping fee for next day shipping amd this cost will be applied to your invoice if requested, other manufacturers shipping methods vary and may result in parts arriving 4 to 5 days later.
* If a particular part is on a manufacturer's Backorder, you will be notified and provided the expected time of arrival, this process varies based on manufacturers and even though the parts delivery and availability is beyond our control at this point every effort will be made to have parts shipped as soon as they are available.
* Ever so often a specific part required to complete an appliance repair is discontinued by the manufacturer and is no longer available, when this occurs we will refund any deposit and labor charges already collected, except for service call fee.
45 Days Service call Fee
You can be assured that you will not be charged a service call fee on the same appliance during your 45 days warranty period, even if the problem is not related to your original repairs. This means that if the appliance develops another problem within 45 days of service you'll be charge for parts and labor where applicable.
90 Days labor gauranteed
Our labor charge is gauranteed for 90 Days, If your parts fail within warranty period we will return and replace your parts free of charge, except where unit shows signs of misuse and or damaged as a result of fire, flood, water, electrical surge or act of God, we cannot control mother nature and will not be responsible for any lost perishables/items.
All parts purchased by Appliance Genie has a manufacturers warranty
Most manufacturers have a one year replacement parts warranty, however, some manufacturers parts warranty varies from 30 days to 90 days, no exceptions, you will be notified based on the make of the appliance that requires replacement parts.
If replacement parts fail during the parts/Labor/Service call Fee warranty we will return and repair at no cost to you, your service will be covered 100%.
f replacement parts fail during parts warranty and within 90 days of first service but, over 45 days, we will return and replace the parts, client will be required to pay the service charge fee.
If replacement part fails during parts warranty but over 90 days, we will replace the part, client will be responsible for labor and service charge fee.
* Appliance Genie does not provide any type of warranty on parts purchased by clients, any parts installed without a purchase invoice from Appliance Genie will not be covered for any warranty and will be the clients responsibility 100%.
We stand by our work and will always provide trusted, top-quality, high-end service, and repairs that will stand the test of time.